Frequently asked questions

Please find below a list of frequently asked questions. If you cannot see the answer to your question, please do not hesitate to Contact Us

Length: 120cm
Width: 60cm
Height: 60cm
Please note for EU destinations the sum of Length + Width + Height must not exceed 210cm

PacketPort Europe (excluding UK): 30Kgs (excluding Ireland & Portugal which are 20Kgs)
PacketPort UK:? 20Kgs
PacketPort Express: 30Kgs

PacketPort is a hybrid parcel delivery service, often using a combination of express export methods and a local Post Office delivery in the recipient’s country. Therefore there is very little restriction within the delivering country as the domestic Post Office Operator and network is proven to be reliable and robust in all countries where PacketPort operates.

PacketPort Europe (excluding UK): 2 to 6 Working Days (depending on destination)
PacketPort UK: 24 – 48 Hours
PacketPort Express: Please refer to the Zone Matrix and Transit Times tab of your PacketPort rate card

The following items will NOT be accepted for carriage on PacketPort:

  • Antiques, works of art and fine art with an individual value in excess of £5,000
  • Bullion
  • Cash and travellers cheques
  • Complete original and imitation firearms and firearm parts, (includes rifle butts, trigger mechanisms, screws / bolts etc which are manufactured for the sole purpose of creating a functional firearm), ammunition, explosives
  • Dangerous / hazardous goods including but not limited to perfumes, aftershaves, aerosols, flammable substances, dry ice, biological substances, UN classified dangerous goods and any goods specified as such under International Air Transport Association regulations (“IATA”), the Agreement on Dangerous Goods by Road (“ADR”) or International Maritime Dangerous Goods (“IMDG”) regulations.
  • Small Electronic Items, including Mobile Phones, containing Lithium Batteries –each package may not contain more than 2 batteries which must be contained within the electronic device.
  • Furs and ivory
  • Organic items including food
  • Goods with a value over £250.00
  • Human remains or ashes
  • Illegal goods (these are goods which are considered illegal in the origin, the transit points and/or the destination countries and would include but not be limited to pirated goods, counterfeit goods and narcotics)
  • Jewellery, Costume Jewellery, Watches and objects constructed of precious metal and/or stones with a value in excess of £5,000 per waybill
  • Laptop Computers – No more than 1 laptop computer per package. Each package may not contain more than 1 lithium battery which must be contained within the laptop. The shipment must not exceed £5,000 per waybill
  • Live animals (including but not limited to mammals, reptiles, birds and fish),
  • Insects, larvae, pupae etc
  • Loose lithium batteries
  • Liquids
  • Clinical and or Biological samples (including but not limited to bodily fluids and tissue samples)
  • Perishable items that require a temperature controlled environment (including but not limited to foodstuffs and flowers)
  • Pornography (whether in printed, film or digital format)
  • Tobacco, loose leaf tobacco products and pre-rolled cigarettes

Packetport Europe (excluding UK): No Volumetric Charges PacketPort UK: No Volumetric Charges
PacketPort Express: Volumetric Charging Applicable Length x Width x Height (cm) / 4000

Compensation for loss or damage is offered across the service range to a maximum value of £50.00 per parcel. If a claim is to be made then an e-mail with all the details must be sent to ops@directentry.co.uk and must include a full description of the parcels contents along with an invoice or receipt confirming the items value.

Fuel surcharges are not applied to the quoted rates for the PacketPort services.

The PacketPort service is a DDU (Delivery Duty Unpaid) service so outside of the European Union if there are any duties or taxes applicable then these are the responsibility of the recipient. For shipments destined for Non EU countries a commercial invoice should be provided declaring the contents and their value.

– SPAIN:

  • Canary Islands, post-code prefixes 35 or 38
  • Ceuta, post-code prefix 51
  • Melilla, post-code prefix 52

-PORTUGAL

  • Madeira
  • The Azores

-CHINA -RUSSIA -SAUDI ARABIA -BRAZIL (items can only be shipped to Brazil if the TaxID is included for the consignee) -PO Box Addresses

  • Cyprus
  • Malta
  • UK (items weighing over 20Kgs)
  • All Non EU Countries

You can find a copy of our T’s and C’s here

What are the Maximum Parcel Weights?

PacketPort Europe (excluding UK): 30Kgs (excluding Ireland & Portugal which are 20Kgs)
PacketPort UK: 20Kgs
PacketPort Express: 30Kgs